Client Care at MHHP Law
After years of successfully delivering results for hundreds of clients, we understand what it takes to provide clients with the excellence they deserve.
At MHHP law, we believe expert counsel requires more than offering practical legal solutions. Thus, at the core of how we do business is a commitment to sound judgement, inquisitive research, intelligent analysis and compassion for the plight of our clients.
Going above and beyond is a vital component of our work. And we’d love to explain how we care for each client we work with.
5 Characteristics of our Approach
1. The MHHP Law Approach is Client Driven
From your initial consultation, we put you first.
Our client-centric method is one of the reasons clients have come to expect both intelligence and creativity from our expert solicitors.
Because a case can be grouped under an established branch of the law doesn’t mean it can be resolved with a conventional approach.
We believe every client presents a unique set of circumstances which ought to be examined with open and inquisitive analysis.
We strive to provide legal expertise that is tailored specifically for the most effective and favourable resolutions.
2. We Communicate Openly with Our Clients
At MHHP Law, we know clients trust us with their peace of mind. As a result, one of our main priorities is a focus on open and responsive communication.
- Whether you need to be informed by email, phone or a face-to-face meeting, we believe you deserve a prompt response to your concerns.
- We break down convoluted legal processes into a language you can understand.
- We don’t believe in surprises. Not when it comes to fees or any step of the legal process. We discuss and agree on realistic expectations at every level of our client relationship.
- We get to know you so we may represent you with your long-term interest at the forefront of our considerations.
3. We pride ourselves on efficiency
We understand most people don’t look forward to situations which require legal counsel. Quite often individuals are faced with these stressful circumstances during inconvenient moments.
At MHHP Law, we appreciate the diligence undergone before a client chooses us to represent them. We don’t take that trust for granted.
We strive to take away legal stress while saving our clients time and money.
4. Our Client Care Approach Supports You With a Team
At MHHP Law, not only are clients reassured with direct access to a professional solicitor who understands every detail of their case, we take service superiority a step further.
We find it beneficial to share knowledge amongst our team when necessary, maximising our collective experience. As a result, we can ensure that clients benefit from multiple expert perspectives as we approach ideal resolutions.
5. We are Passionate about What We Do
At MHHP Law, we combine vast legal experience and stellar credentials with enthusiasm for outstanding service.
Our team knows what it takes to reach effective resolutions because we are continually seeking innovative approaches in the field of law.
We are intellectually curious and disciplined. Our expert solicitors implement new concepts to address complex problems because we believe clients deserve the most up to date legal representation available.
What can you expect from MHHP Law Partners?
1. Steven Hickling, Managing Partner
A solicitor since 1996, Steven Hickling represents his corporate clients with the technical acumen and organisational skills needed to navigate intricate dilemmas.
Renowned for his accountability, he takes the time to know all aspects of a case as they relate to Commercial Property and Business Acquisitions.
Amongst the many essential characteristics which have endeared Steven to clients, is his focus on excellent communication and his drive for the most cost-effective solutions.
2. Ruth Hayward, Partner
A solicitor since 2008, Ruth Hayward is respected for her tenacity and willingness to accept complicated legal challenges. She takes pride in shouldering responsibility, so her clients aren’t burdened with concerns.
Ruth is thorough, efficient and specialises in Landlord and Tenant Law, as well as Private Client Matters.
3. Jonathan Gilbert, Partner
A solicitor since 2008, Jonathan Gilbert has built a reputation for his insightful analysis. He is trusted to observe problems in creative ways, implementing intelligent strategies which assure optimal resolutions for clients.
Esteemed for his legal knowledge, Jonathan is diligent, proficient and specialises in Civil Litigation and Family Law.
4. Tayo Taylor, Partner
A solicitor since 2002, Tayo Taylor embodies the passion needed to tackle the most demanding legal matters confidently.
As a member of the Law Society’s Family Law Advanced Accreditation scheme in International Child Abduction, Wardship and Private Law Children, Tayo meshes compassion with intelligence, the ideal formula for success when resolving family law matters.
The MHHP Law Approach to Client Care
We strive to provide a quality service to all our clients. In the event of any concern about the services provided or the process that you are involved in, please do not hesitate to contact us. Further details of our client care policy, including our complaints procedure, are contained in the accompanying Terms and Conditions. If you do wish to make a complaint about any aspect of the service which you receive then please contact Steven Hickling who is the Solicitor in this firm responsible for client care. We have eight weeks to consider your complaint.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at PO Box 6806 Wolverhampton WV1 9WJ (Tel: 0300 555 0333) to consider the complaint. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
Get in Touch
At MHHP Law, we believe the most effective strategy for any legal team is to offer legal service of the highest standard consistently.
Hence, we make it our business to deliver effective legal representation based on practical and innovative strategies. Just as critically, we nurture the human aspect of our client relationships.
Feel free to contact us immediately.
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